Replacement Parts

Replacement Parts Policy

This Replacement Parts Policy governs requests for missing parts, damaged parts, sticker sheets, and instruction manuals.

Authorized Purchase Requirement

Replacement part support is available only for products purchased directly from Minizfigs or through authorized retailers and authorized sales channels.

Products purchased through unauthorized sellers, unauthorized resellers, liquidators, surplus dealers, auction websites, online classifieds, social media marketplaces, flea markets, garage sales, thrift stores, secondhand sellers, or other unauthorized sources are not eligible for replacement part support.

Minizfigs reserves the right to determine whether a sales channel is authorized.

Claim Submission Deadline

Replacement part requests must be submitted within thirty (30) days of purchase.

Claims submitted outside this period may be denied.

Proof of Purchase Requirement

Minizfigs may require a copy of the original sales receipt, order confirmation, invoice, packing slip, marketplace order record, retailer receipt, or other documentation establishing purchase from an authorized sales channel.

Proof of purchase must clearly identify:

• Product purchased
• Purchase date
• Seller or retailer
• Order number or transaction information, where applicable

Minizfigs reserves the right to deny claims where proof of purchase cannot be provided, verified, or authenticated.

Required Customer Information

The following information may be required:

• First name
• Last name
• Street address
• Apartment or unit number (if applicable)
• City
• State
• ZIP code
• Phone number
• Email address

Required Documentation

To evaluate a claim, Minizfigs may require:

• Product packaging
• Instruction manual
• Sticker sheet
• Parts bags
• Completed model
• Photographs
• Videos
• Additional documentation

At minimum, customers may be required to provide three (3) clear photographs showing:

1. Product packaging
2. All included parts, bags, manuals, and sticker sheets
3. The claimed issue

Minizfigs reserves the right to request additional photographs, videos, documentation, information, or physical return of allegedly defective components before approving a claim.

Failure to provide requested information may result in denial of the claim.

Submitted Materials

Customers are solely responsible for materials submitted in support of a claim.

Customers should remove or obscure personal, confidential, financial, medical, or sensitive information before uploading photographs or documents.

Minizfigs is not responsible for personal information voluntarily included within submitted photographs, screenshots, videos, or documents.

Claim Processing

Replacement claim reviews are typically completed within two (2) business days.

However, Minizfigs reserves the right to take up to thirty (30) calendar days to review, investigate, process, approve, deny, or otherwise respond to any claim.

Submission of a claim does not guarantee approval.

Customer Communication

Customers are responsible for monitoring their email account, including spam, junk, promotions, filtered, blocked, or quarantine folders.

Minizfigs is not responsible for missed communications resulting from customer email settings, spam filters, incorrect email addresses, blocked domains, or full mailboxes.

Claims may be closed if a customer fails to respond to requests for information within thirty (30) days.

Replacement Inventory Availability

Replacement parts, sticker sheets, instruction manuals, and replacement components are provided subject to inventory availability.

Minizfigs does not guarantee availability of replacement inventory.

If replacement inventory is unavailable, a claim may be denied.

No cash compensation, refund, store credit, or substitute product is guaranteed when replacement inventory is unavailable.

Shipping of Replacement Items

Replacement items are processed as inventory and staffing resources permit.

Minizfigs does not guarantee processing, shipment, or delivery timeframes.

Minizfigs shall not be liable for delays caused by inventory shortages, carrier delays, weather events, customs delays, labor disruptions, system outages, or circumstances beyond its reasonable control.

Returned Replacement Shipments

Customers are responsible for providing accurate shipping information.

If a replacement shipment is returned due to:

• Incorrect address
• Incomplete address
• Undeliverable address
• Failure to claim package
• Carrier delivery issues caused by customer-provided information

Minizfigs is not obligated to resend the shipment at no charge.

Customers requesting reshipment may be required to pay additional shipping and handling charges.

Fraudulent, Repetitive, or Excessive Claims

Minizfigs reserves the right to deny claims where:

• Documentation appears altered or fraudulent;
• Insufficient evidence supports the claim;
• The claim history suggests abuse of the replacement program;
• Multiple claims have been submitted from the same individual, household, address, account, payment method, or email address.

Minizfigs reserves the right to permanently deny future replacement requests from individuals who submit fraudulent, repetitive, abusive, or excessive claims.

Promotional and Giveaway Products

Products received through giveaways, contests, sweepstakes, promotional campaigns, sponsorships, influencer programs, product samples, or similar programs are not eligible for complimentary replacement parts.

Replacement parts may be available for purchase separately, subject to availability.

Policy Changes

Minizfigs reserves the right to modify this Policy at any time.

Last Updated: June 23, 2026